Oversee the entire operations of the company. It is the Operation’s manager’s job to deal effectively with customers, management and staff while keeping the business running smoothly.
DUTIES AND RESPONSIBILITIES:
- Must be able to effectively communicate with all levels of employees and guests in a courteous manner
- Respond to all guest requests, issues, complaints or accidents in a service-oriented manner and ensure guest satisfaction
- Must be able to prioritize departmental function to meet set deadlines
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as required.
- Motivate, coach, counsel and discipline your staff (GROs, Crew, Captain, Jetty Coordinators, Hostesses, Night Coordinator and Runners)
- Ensure your presence to personally welcome a VIP / VVIP guests.
- Assist HR in conducting Interviews for GRO, Captain, Crew, Jetty Coordinator, Hostesses, etc.
- Assist in dealing with problems as they arise and day to day trouble shooting
- Supervise staffs (Front Office, Jetty Coordinators, Captains, Crews, and Runners)
- Develop employee morale and prepare and conduct Trainings for the Operations Team (First Aid, Safety Procedures, Hygiene, Customer Service, etc.)
- Manage Issues recorded in the Capsta
- Manage Incident Reports
- Conduct monthly meetings with the entire Operations Team
- Coordinate with Sales Manager and Maintenance Manager
- Responsible for the day to day management of the operations of the yacht company
- Conduct performance appraisal/review for all members of the department
- Enforce compliance of operations personnel with administrative policies, procedures, safety rules, and governmental regulations to ensure smooth operation
- Roam around the jetty and check on captains, crew, and coordinators to ensure they are doing their job properly.
- Monitor and improve the overall performance of the company.
- Ensures safety regulations are being followed.
- Perform other duties as assigned by Managing Director
Job Details
| Date Posted: | 2014-12-07 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Management |
| Company Industry: | Hospitality/Tourism/Travel |
| Monthly Salary: | US $6,000 |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | Austria; Australia; Belgium; Canada; Switzerland; Germany; Denmark; Spain; Finland; France; Great Britain (UK); Greece; Ireland; Iceland; Italy; Luxembourg; Netherlands; Norway; New Zealand; Portugal; Sweden; United Kingdom; United States |
| Degree: | Bachelor's degree / higher diploma |
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Date Posted: December 07, 2014 at 12:08PM
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Operations Manager - xclusive boats charter llc
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