The Front Office Supervisor reports directly to the Welcome Manager and is fully in charge of the overall Front Office team & activity during his/her shift.
MAIN RESPONSIBILITY
To ensure that the Front Desk Operation circuits are respected by his/her team and that the work is done properly and with organization.
To ensure that each Welcomer keeps a full control of his/her station & ensures that all the accessories and documents required for the operations are in place in each station.
Every new shift, to control that a proper handover is made by each Welcomer, that no documents or work is pending, and that each station is completely clear to serve the next shift. To ensure that all cash floats are correct after the handover, and that each is recorded in the accurate logbook.
To control the grooming of all the Front Office team members and make sure that everyone keeps a positive and dynamic attitude.
To ensure that each guest is welcomed with a smile and a warm attitude.
To guide the FO trainees in their work at the Front Office to ensure a good learning environment.
To ensure that the Front Office is not left unattended at any time whilst on duty.
Privacy: The Supervisor will be attentive to respect the privacy/confidentiality of the information, or guest names available. He/she will ensure not to transmit any guest name, or guest history information.
To ensure that all the standards and procedures established at the Pullman are reached successfully and consistently.
Job Details
| Date Posted: | 2015-01-11 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service |
| Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree / higher diploma |
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Date Posted: January 11, 2015 at 05:21AM
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Front Office Supervisor - Pullman Deira
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