Job Summary
We are currently looking for a Senior Manager - Quality Control to join our CASH Services Business in Saudi Arabia. Reporting to the Director - Operations in the Saudi Arabia, you will be joining a team during a period of continual business growth. We employee over 16,000 in Saudi Arabia and turn over 1bn+ SR per year.
The successful applicant would be primarily responsible to build exceptional quality enhancement plans that will drive and improvise standard of cash service delivery, safety improvisation, client retention and compliance with international quality standards on all the services.
Role Responsibilities
• Devise and implement high quality Cash Service improvement plans to promote the reputation of G4S Cash Services and to support the business operational efforts for key sectors across Kingdome.
• Assess the quality of services at the cash centres, during ATM replenishment and CIT operations to develop a minimum standard - compliance evaluation process & documentation and submit day today performance matrix at the end of each month.
• To understand the current views and perceptions of both internal and external key stakeholders and to develop Quality enhancement strategies to positively influence their opinions and behaviours in line with the growth objectives of G4S Cash Services.
• Identify opportunities and policies to promote the G4S Cash business in a customer centred manner to maintain and streamline the current service delivery to more quality focused solutions.
• Analyse, define and revise the current customer satisfaction research programs and reinvent the programs into more effective and customer oriented process.
Job Details
| Date Posted: | 2015-01-31 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Quality Control |
| Company Industry: | Support Services |
| Monthly Salary: | US $5,000 |
Preferred Candidate
| Career Level: | Mid Career |
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Date Posted: January 31, 2015 at 07:43AM
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Sr. Manager – Quality Control (Cash Services) - Almajal G4S
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