Job Summary:
Serve as the primary contact bilateral liaison and spokesperson within the Mall for approximately 400 tenants.
Ensure all tenants are aligned and comply with policies and regulations defined in the Tenant Handbook.
Administer Tenant Issue and Complaints Resolution process.Roles and Responsibilities:
Relationship and Operational Management
Assume daily point of contact for retailer relationship management for a 400 tenant portfolio to include dissemination of information from the Landlord and the collection of sales data from tenants.
Serve as an effective BI resource in providing wrap-around communication between tenants and all functional mall teams.
Work with the Mall Management Team to resolve issues with tenants; track, interpret and resolve tenant issue and response trends.
Develop and implement shop level tenant visitation schedule; conduct environmental sensing, analyze content and render recommendations.
Work intimately with Customer Service to identify and resolve common customer-tenant issues.
Evaluate the potential for and outsourcing of Retailer On-Boarding/Induction/Orientation training protocols to ensure an expedited acclimatization to Yas culture.
Design, conduct, evaluate and interpret tenant surveys.
Generate Tenant Activity Management Reports and recommendations.
Provide input to the Tenant Handbook.
Orchestrate effective relationships across tenants, landlord, customers, cross-functional staff, and broader community.
Participate as Duty Manager (evenings/shifts/weekends), as required.Reporting Lines:
Report to: Deputy GM
Report From: Tenants and outsourced training providersCapabilities / Skills:
Business capabilities:
Considerable experience in business relations, preferably within either a property management, hospitality or asset management business
Strong knowledge and exposure to the GCC real estate marketInterpersonal skills:
Bilingual (Arabic/English)
Ability to liaise, influence and interact effectively with diverse audiences.
Must be prepared to spend considerable time mobile within the MallKey Performance Indicators:
Consistently delivers timely, bilateral tenant- mall management BI
Timely and complete issue resolution and tenant satisfaction
Job Details
| Date Posted: | 2015-03-02 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Other |
| Company Industry: | Management |
Preferred Candidate
| Career Level: | Entry Level |
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Date Posted: March 02, 2015 at 06:38PM
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Senior Specialist - Tenant Relations, Yas Mall (Suitable for a UAE National Fresh Graduate) - Aldar Properties
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