Requirement for a support engineer resource specifically skilled in the ongoing operational support and management of a Microsoft Dynamic CRM/NAV environment and having strong knowledge in supporting and administrating a combination of SQL Server, Active Directory, Hyper-V, Veeam Replication and Backup, HP compute and storage, HP/Cisco/SonicWALL network and security services.
Generic Role and Responsibilities
• Provide technical support for the Microsoft Dynamics CRM/NAV environment and deliver advanced technical troubleshooting and problem resolution
• Provide technical support and administer a combination of SQL Server Windows Server architecture, Active Directory, Hyper-V, Veeam Replication and Backup
• Support the network and security components (switches, routers, firewalls) which are associated with the Microsoft Dynamics CRM/NAV environment
• Accept and appropriately resolve customer issues ensuring resolution in a timely manner
• Use sound judgment in the management, escalation and resolution of support cases
• Manage critical issues by setting customer expectations, devising and implementing action plans and professionally communicating to all parties involved
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups and OEM’s as required to resolve customer issues
• Excellent inter-personal and communication skills; capable of writing technical documentation, acting as a vendor liaison
• Maintains and evangelises strong values of integrity, commitment and self-improvement to self and others
Job Details
| Date Posted: | 2015-04-30 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Technology/IT |
| Company Industry: | Security; Information Technology |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
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Date Posted: April 30, 2015 at 04:12PM
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Support Engineer
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