To handle and record all deliveries for At Your Service Department. When not making deliveries, the runner must stock supplies to par levels and remove requested items from rooms when guest is completed with the item. The runner must also be available to perform reasonable tasks from agents, supervisors and manager that assist with the satisfaction for the hotel. In addition, the runner should strive for learning the AYS agent position.
Have knowledge of the property, hotel, staff and services including hours of operations.
Be knowledgeable of the surrounding area. Have thorough knowledge of the guestroom including: location, views, amenities, features, type and facilities.
Offer the hotel guests the best possible service with exceptional courtesy.
Make sure amenities are fully stocked.
Handle and track all amenities (cribs, rollways, electronic devices) delivered to guest rooms on a timely manner, to maintain an accurate inventory, to ensure recovery upon guest departure, and to post the sold items from the AYS storage.
Take care of good receiving of guest’s faxes and make appropriate delivery to the room.
Check and deliver the mail from Pigeon Hole for department.
Deliver all the messages in the rooms following the procedures.
Keep an accurate evidence of entrances in the guest’s rooms with the master key.
Complete all special assignments.
Work in a safe manner with proper handling and lifting.
Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.
Perform a monthly stock inventory for amenities.
Set up the bath butler for Virtual Concierge.
Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc.
Job Details
| Date Posted: | 2013-12-25 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Support Services |
| Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Mid Career |
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Date Posted: December 25, 2013 at 10:33AM
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AYS Runner - The JW Marriott Marquis Hotel Dubai
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