Our client, an international training provider company is currently recruiting for a Client Relations Executive - Qatar . You will be directly reporting to the General Manager (GM) or Business Development Manager (.)
Purpose of Position
• To actively secure bookings for Public Courses in any of the regions as per their client list
• To strengthen business relationships with existing customers
• To identify and secure new customers and business opportunities
• To work with the other Business Development staff to maximise the business potential of the company
Key Result Areas:
• To achieve an annual target averaged per month over the twelve month period, from your sales effort for Public Courses.
• To develop the database of clients and prospects to enable effective targeting of promotional material for Public Courses. This database is to be used for sending new brochures, Marketing Flyers, and direct contact . telephone and email.
• To represent the company in a professional manner at all times when dealing with existing or potential clients over the phone, or face-to-face.
• To use initiative to assist in reacting to the market needs with regards to cancelling / postponing current Public Courses and scheduling new ones, in conjuction with the BDM.
• To ensure all ABC client files are updated and maintained on a regular basis with the latest contact details.
• To ensure all D clients are properly recorded and accurate contact records kept.
Duties & Responsibilities:
Telephones:
• When answering the telephone, (always by the THIRD ring) answer in a professional, cheerful and friendly manner.
• Telephone list to be up-dated as and when necessary.
• When transferring calls say “Do you mind if I put you on hold while I transfer you”.
Business Development:
• To implement an effective marketing strategy for the Public Courses by:
- Assisting in the preparation, checking and distribution of flyers via email
- Sending brochures / calendar as appropriate to relevant clients
• Monitoring the activities of the competition to identify trends in the market so that effective strategies may be developed and pass on all relevant information to BDM’s by.
- checking other events or training at hotels
- viewing competitors’ websites
• Updating regularly the Competitors file.
• To, on occasion, as instructed by BDM’s to deliver well-presented and accurately typed proposals (proofread by at least two other members of staff prior to release) detailing the training needs of clients and prospects.
• To support the BDM with any administrative tasks relating to business development activities.
• To arrange meetings for BDM’s for In-Company training.
• Assisting the BDM with preparing weekly sales reports.
• For In-company training assisting the BDM by following-up and organizing pre-course questionnaires.
Public Courses:
• To have a polite telephone manner at all times when either ‘cold calling’ or dealing with existing clients.
• To understand your product to give you the confidence to deal with all customer queries.
• To send clear, concise, and correct information to clients.
• Once booking confirmation is received from client, a confirmation letter to be emailed on the same day.
• To follow-up on PCBF’s and ensure that the relevant Trainer receives copies prior to the course.
• To keep the Public Course Folder and Board up-to-date with all new bookings and inform the General Manager on a daily basis of any updates (new bookings / cancellations / TBC’s).
• To distribute online bookings & brochure requests.
• To keep the flyers folder up to date ensuring timeline for flyer distribution is adhered to.
• To prepare the letter to be sent to the client with the Public Course feedback papers to be posted / hand delivered, within 10 working days from course completion.
Job Details
| Date Posted: | 2013-12-02 |
| Job Location: | Qatar |
| Job Role: | Sales |
| Company Industry: | Education, Training, and Library; Sales |
Preferred Candidate
| Career Level: | Mid Career |
Apply Now - Jobs in Qatar - Sales Jobs in Qatar - Search All Jobs
Company:
Date Posted: December 02, 2013 at 11:50AM
Apply Directly Here
Client Relations Executive - Manpower Middle East
No comments:
Post a Comment