Shop Manager - Merge Recruitment

A leading Retail Fashion company is seeking to hire Shop Manager for its branches through KSA with the following criteria :-



Objective:



To provide the most relevant, highest quality, fashion clothing and accessory brands for our customers at any point in time.



Guide the success of a store by leading and motivating the selling team, developing and managing the service environment and presenting a clean, neat and organized shopping environment for our customers.



Job Responsibilities:



People Management:



- Follow up shop team through conducting daily meeting to discuss sales achievement vs. target and distribute roles to reach objectives.

- Train new and old team on how to handle customers in addition to product knowledge in terms of features and benefits.

- Set shop team attendance schedules according to business needs ad follow up implementation.

- Manage all inter shops transfers and communicate properly to area manager

- Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation.

- Handle team grievances and disciplines



2. Sales Management:



- Set targets for team daily/weekly/monthly.

- Motivate team to achieve their individual and store targets, and determine top and low performers

-Analyze shop and brand performance and take necessary action with approval from area manager.

-Support all marketing activities



3. Customer Service:



- Demonstrate six steps with outstanding customer service and be a role model for team.

- Handle customer complaints.

- Provide appropriate after sales service to all customers

- Provide feedback to area manager about customer needs.

- Ensure to keep all promises made to customer.

- Enhance the customer service provided to customer through shop team



4. Stock Efficiency:



- Ensure appropriate stocks of products are available

- Conduct inventory of products as per standards and ensure accuracy

- Ensure all transfers in and out are accurately recorded as per policy

- Ensure appropriate quantities of bags and POS (Point Of Sale) display materials

- Ensure stock safety (cabinets and stockrooms)



5. Product and Visual Merchandising:



- Ensure team is aware of product and the brands handled and communicate features to customers properly.

- Ensure windows displays, shop graphics and POS materials as per guidelines

- Check products proper arrangement on the shelves and tables.



6. Shop Administration:



- Ensure all policies and procedures are followed properly

- Ensure all financial and banking work is completed accurately

-Ensure cleanliness, safety and security of store is given high importance

- Ensure all returns, exchanges are made according to policy

- Ensure right in-store-ambiance and al furnishings and fixtures are maintained in accordance with maintenance team

- Handle shop expenses vs. budget

Job Details

Date Posted:	2013-12-04
Job Location:	Jeddah , Saudi Arabia
Job Role:	Sales
Company Industry:	Sales; Fashion Design
Joining Date:	2014-01-31

Preferred Candidate

Career Level:	Management
Gender:	Male
Nationality:	Egypt
Degree:	Bachelor's degree / higher diploma

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Date Posted: December 04, 2013 at 10:13AM

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Shop Manager - Merge Recruitment