Customer Services Assistant - Singapore Airlines

The staff is responsible for providing a professional level of frontline and backroom service related to the airport operation environment. The individual is expected to add value as a team member of the Duba airport office to ensure that business continuity is sustained.





General duties are as follows:



Key Result Area (What) Major Activities/Tasks (How)

Operational Assistant to Station Manager in (Check-In and Departure) / Ramp / Catering / Arrival / Passenger Services / Basic Reservations and Ticketing duties as assigned.

.

General administration duties . Invoice verification work may be required as and when assigned. Head office financial guidelines to be adhered to.



On a rotational basis, each staff will also be assigned specific areas of responsibility in the following specialized areas (based on level of experience and suitability):



- Baggage Lost & Found

- Baggage Performance

- Baggage Claims

- Catering

- Compliments/Complaints

- Commercial supplies

- Crewing and transport matters

- Filing

- Flight operations and engineering matters

- Lounge

- Office stationery

- Office cleanliness/logistics

- Staff welfare/ lunchroom

- System Administration



The above list is just an indication of the type of roles and is non-exhaustive.



WORKING RELATIONSHIPS:



 Customers.

 Singapore Airlines, airport and town office colleagues.

 Singapore Airlines, all stations.

 All service partners and vendors.

 STAR alliance partner airlines and other airlines.

 Travel agents and associated companies.

 Government agencies and authorities.

 Airport concessionaires.

 General public.

Job Details

Date Posted:	2014-01-05
Job Location:	Dubai, United Arab Emirates
Job Role:	Customer Service
Company Industry:	Airlines/Aviation; Hospitality/Tourism/Travel
Joining Date:	2014-02-01

Preferred Candidate

Career Level:	Mid Career
Nationality:	China; Indonesia; Myanmar; Malaysia; Singapore; Thailand; Taiwan; Viet Nam
Degree:	Bachelor's degree / higher diploma

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Date Posted: January 05, 2014 at 02:03PM

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Customer Services Assistant - Singapore Airlines