Pro Consul - British Embassy

Grade: PB13/LE3/A2(L)

Location: Dubai

Reporting to: Vice Consul

Contract: 1 year fixed term

Job Reference: CON/DB/016/6/2014





The British Embassy, Dubai has a vacancy for a Pro Consul, Band 13.



The successful candidate who fills this position will have the ability to deliver a professional and efficient Consular service to British Nationals in Dubai and the Northern Emirates. The main purpose of the role is to ensure that distressed British Nationals receive a professional high quality service and advice provided is accurate, timely, consistent offered in a sensitive manner and in line with FCO guidance. This will include building up and maintaining contacts with local authorities and in the community. To provide notarial and documentary services, ensuring that all services and information provided is consistent, accurate and in accordance with FCO guidelines.



To take part in our communications effort, the successful candidate will work independently with minimal supervision, making operational judgements in consultation with local senior officers and Consular Directorate.



Main Duties and Responsibilities

Assistance



1. Provide accurate advice and assistance to Distressed British Nationals (DBNs) and their families via face to face (pre-arranged meetings/walk-ins), the telephone or email on a range of issues including arrests, hospitalisations, missing persons, mental health, debt and employment issues, in a sensitive manner;

2. To maintain accurate and concise case records of service; and

3. Possible out of hours requirement in emergencies.



Counter and Notarial Services



1. Administering the ClickBook appointment system;

2. Providing a range of counter services including notarial work;

3. Cashing up and other financial requirements;

4. Customer Correspondence



Communications and Stakeholder Engagement



1. Take an active role in the prevention and communication work of the consular team including planning campaigns, producing materials and attending events;

2. Actively seek out and manage partnerships with local authorities and the wider community.



Crisis

1. Role in Embassy crisis response;



General

1. Carry out other reasonable ad-hoc duties in support of the Consular function.

2. To take part in the Embassy emergency planning and any response to a Crisis affecting UK citizens.

Job Details

Date Posted:	2014-06-03
Job Location:	Dubai, United Arab Emirates
Job Role:	Other
Company Industry:	Government Sector

Preferred Candidate

Career Level:

Mid Career

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Date Posted: June 03, 2014 at 12:53PM

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Pro Consul - British Embassy