To serve customers who have inquiries as to DHL services, requests for supplies or who wish to make requests for shipment collections and deliveries. carry out operational duties as tasked, enabling the service center to achieve the operational standards and deliver the service promise. Any failures in these service levels must be reported to the Line Manager and the Customer Service Agent is expected to act immediately to try and resolve the issue and prevent recurrence.
Major Challenges:
• All members of the Customer Service Team need to ensure that agreed performance levels are not only met, but also exceeded. Customers problems or issues will require an analytical outlook and the Customer Service Agent is expected to assess current processes and suggest changes that would improve service levels.
• The Customer Service Agent may be asked to deal with unusual requests or customer complaints requiring decision-making at the frontline, an empathetic attitude and high interpersonal skills to ensure that the local, network and ISO standards are adhered to.
• All staff need to be able to deal with customer enquiries and make decisions at the frontline to ensure that the service commitment is met or exceeded. Special skills may be needed in dealing with upset customers and handling difficult situations
Job Details
| Date Posted: | 2014-07-31 |
| Job Location: | Doha, Qatar |
| Job Role: | Customer Service |
| Company Industry: | Transportation |
Preferred Candidate
| Career Level: | Entry Level |
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Date Posted: July 31, 2014 at 07:39AM
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Customer Service Agent - DHL Express
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