Customs Clearance Broker - DHL Express

1. JOB PURPOSE

The job holder is responsible for the day to day processing of dutiable material into the Customs computer system and to facilitate the customs clearance paperwork, ensuring all shipments are processed on time.



2. PRINCIPAL ACCOUNTABILITIES



• Ensure timely customs clearance of material into Doha Gateway.



• Ensure correct documentation is prepared for customs clearance and data entered in to customs computer to the required standard.



• Maintain relations with the Customs Authorities and work to the standards and time scales that are required by customs officials.





• Present Bayans for payment to the Customs Finance Department in a timely manner as instructed by your Line Manager.



• Reconcile all payments to customs and present completed Bayans with evidence of payment to DHL Finance Department in a neat and orderly fashion at all times.



• Checking tariff code currency and valuation of invoice and ensuring accurate calculation of duties payable to Doha Customs for dutiable shipments.



• Checking the duty exemption status of the shipments accordingly and initiating steps as required.



• File and maintain shipment and customs documentation in a neat and orderly fashion at all times.



• Adhere to work timings, policies and procedures of the company, and ensure that self is well groomed as per DHL dress code at all times



3. NATURE AND SCOPE

a) Context

The Customs Bayan agent plays a key role in processing customs formalities of inbound shipments and initiating and completing customs documentation. The role is also critical in preventing business & monitory loss whilst maintaining customer loyalty to the DHL brand.



b) Reporting Relationships

This role reports to the Senior Bayan Agent.



c) Contacts



Internal

 All DOH staff

 Customer Services staff

 Customs officials

 Gateway Manager

 Airops Supervisor

 Country Operations Manager



External

 Peers at other DHL entities

 Doha Customs authorities

 Qatar Airways Cargo Services

 DHL customers



d) Problem Solving

The job holder must ensure any problems or issues encountered at the time of processing customs clearance etc are solved accordingly to avoid any delays. The jobholder will have to resolve problems relating to Customs Duty issues (e.g. tax and duties payable or Customs processes), whilst maintaining customer faith and avoiding loss of revenue through claims.



e) Decision Making



The jobholder has authority for all decisions during processing and clearance of shipments to ensure smooth flow of operation within Gateway facility.



f) Planning and Organisation



The job holder has to plan the daily work in the team in accordance with established routines.



g) Job Challenge

The jobholder is required to evaluate Customers needs and provide consistently a high level of quality service to achieve all KPIs. The jobholder is required to evaluate customs and excise information and choose the most appropriate communication channel to Customer Frontline staff and create action plans based on evaluation of Customs trends.

Job Details

Date Posted:	2014-07-31
Job Location:	Doha, Qatar
Job Role:	Logistics
Company Industry:	Transportation

Preferred Candidate

Career Level:

Entry Level

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Date Posted: July 31, 2014 at 07:39AM

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Customs Clearance Broker - DHL Express