Basic Function:
Answer phones to respond to orders, general customer inquiries and requests.
Duties & Responsibilities:
1. Answer phones and respond to customer requests.
2. Place customer orders in computer system.
3. Provide customers with product and service information.
4. Transfer customer calls to appropriate staff.
5. Identify, research, and resolve customer issues by using the E-mail.
6. Follow-up on customer inquiries not immediately resolved.
7. Complete call logs and reports.
8. Recognize, document and alert the supervisor of trends in customer calls.
9. Recommend process improvements.
Other duties as assigned.
Job Details
| Date Posted: | 2014-08-31 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Customer Service |
| Company Industry: | Airlines/Aviation |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Female |
| Degree: | Certification / diploma |
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Company:
Date Posted: August 31, 2014 at 09:11AM
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Customer Service Representative (Females) - Alpha Star
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