As Project Manager, dnata Contact Centre Services, you will plan, manage and successfully deliver projects to meet the defined business requirements and achieve the stipulated business benefits within agreed timescales.
Job Outline:
Initiate and manage projects through all stages to ensure that their progress, quality and the outputs in key result areas are consistent with the scope and targets envisaged in the project charter. Where it becomes necessary, take appropriate corrective actions in consultation with the department and support functions concerned
•Ensure that business requirements are fully analysed, challenged, understood and documented so that user requirements and defined solutions meet those business needs, identifying alternatives and added value wherever possible.
•Ensure regular review of project delivery performance, seeking out areas of improvement both personally and organisationally. Contribute to improvement of systems, procedures and standards to improve capabilities, assisting the senior management team in continual process, quality and productivity improvement.
•Ensure on time, in scope and within budget delivery of all assigned projects. For each project managed:
•Projects are scoped and initiated in collaboration with Internal Stakeholders and other support functions, agreeing project objectives, desired outcomes, milestones, roles and responsibilities, with the department heads which are encapsulated with appropriate service levels in agreed project charters.
•Project stakeholders are managed properly for the duration of the project to achieve smooth implementation and quick realisation of benefits
•Delivery is within the approved timeframe and within agreed cost, driving down costs wherever possible and targeting early delivery
•Risks and issues are assessed and mitigation/ management strategies are designed and agreed with respective stakeholders prior to implementation.
•Conflict or disagreements arising from issues or concerns connected with projects are managed appropriately to resolve issues and concerns and mitigate risks
Job Details
| Date Posted: | 2014-08-10 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Management |
| Company Industry: | Airlines/Aviation |
Preferred Candidate
| Career Level: | Management |
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Date Posted: August 10, 2014 at 07:25AM
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Project Manager, dnata Contact Centre - dnata
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