Responsibilities:
• Develop relationships to partner with Customers from the time the quote is won up through the time the PO is placed with HLS and engage in proactive communication in order to eliminate bottlenecks in the pre-order stage • Streamline the pre-order stage to address delay issues including but not limited to obsolete items, incorrect prices and customer acceptance of partials, in order to reduce the overall cycle time in the order entry process • Analyze data from to identify confirmed quotations within the short term forecast with the goal of coordinating with the Supply Planner the inventory scheduling requirements to meet the customer’s need by date • Establish KPI’s to ensure the quality, quantity, efficiency of the team for timely processing of orders with a goal of sales order acknowledgement being sent to customers within 48 hours of receipt of PO • Establish and lead daily tier meetings to establish priorities of the day and to identify outstanding issues which require escalations. This will also be a vehicle to capture any customer issues which need prompt resolution from required stakeholders • Proactively work with Marketing to provide timely communication being sent to customers regarding HLS operational requirements, new products, process changes, etc. • Monitor the changing needs of the service and requirements, liaising with internal and external customers to identify areas for improvement and implement recommendations for service improvement • Undertake the duties of a Customer Service Advisor as and when required to ensure that a high level of customer service is maintained and to undertake any other duties as required, which are proportionate with the grading of the post. • Motivate and drive performance with the team, achieve the targets set, including working towards achieving HLS revenue Operating Plan, communication with customers via calls/meetings, creating the right working environment for the team through motivating and continually developing the team to deliver the best • Establish and maintain open communication channel with the Customer Service Outbound Process Leader and also support timely readiness of orders through appropriate invoicing of orders • Provide and implement recommendations to the ISC & Customer Service Manager pertaining to changes that would enhance/improve the current operations procedures • Provide regular reports such as order bookings, sales & margin analysis, tracking sheet etc as and when required • Maintain high standards of Honeywell policy compliances and related corporate policies . SOX & SOD compliances • Manage 2- 4 direct reports • Ensure that all orders are booked at the designated prices and that the business is not exposed to any additional costs related to delays, wrong supply or penalties. Keep department costs within budget
Job Details
| Date Posted: | 2014-10-02 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service |
| Company Industry: | Engineering |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree / higher diploma |
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Date Posted: October 02, 2014 at 10:43AM
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Customer Service Supervisor - UAE - Honeywell
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