Recreation Receptionist - The Diplomatic Club

Job Objective

Providing services to the members/guest of the Diplomatic Club and responsible for welcoming the members and their guests in accordance with the established procedures and standards of the Club.



Duties and Responsibilities

 At the beginning of the shift, checks/inspects the Health Club reception area where he/she is assigned and ensures that the area, facilities and equipment are clean, orderly and functional.

 Prior to start of the operations, checks on members’ bookings and correspondence at the HC reception, to ensure that these are correct, updated and ready for the day’s operation.

 Responds to the members’ inquiries on the sports and recreation facilities and services, making sure that the information given is complete, accurate and timely.

 Prior to the start of operation, requests for items needed by making store requisition and pick up supplies/stationeries from the storeroom.

 Note down all reservations and appointments, ensuring needed information are requested from the members and recorded.

 Briefs the members on whatever safety instructions needed prior to performance of any activities in the recreation areas.

 Observes members using the facilities in recreation areas and immediately offers assistance as may be required.

 Be able to provide basic First Aid in the event of any minor accidents, to be fully aware of the procedure in the event of a major accident/emergency.

 Cleans and assists in maintaining the recreation equipment before and after use.

 Gives out towels and locker keys at the pool / health club reception, collects used towels, coordinates with laundry on replenishment of these areas and maintain records as specified in establish procedure.

 Maintain good relationship with members and colleagues, contributes to team spirit.

 Deals amicably with people at all levels resolving difficulties in an orderly and business like fashion.

 Relieve other attendants or recreation staff when necessary.

 Report any incidents occurring during the operation to the recreation manager.

 Ensures all transactions are correspondingly posted in the system for inclusion in the members’ folio.

 At the end of the shift, generates needed sales report as per audit / cash sales together with the sales report.

 Immediately reports and turn over lost and found item to lost & found office, following required procedures at all times.

 Attends scheduled employee training and periodic reviews on departmental responsibilities in case of emergencies.

 Responds to emergency calls, first aid, as maybe required.

 Attends all members’ complaints immediately and initiates immediate resolution if possible.

 Ensures proper maintenance of all equipment in recreation areas.

 Operates the sauna and steam for the guest accordance with established procedures.

 Observes the members activities at the gym, making sure basic safety precautions are communicated prior to member’s activity.

 Guides the members on the proper use of gym equipment to ensure that no physical injury is experienced through improper usage.

 Ensure timely reporting of malfunction or maintenance deficiencies to appropriate dept..

 Attend scheduled training courses and communication meeting and briefings as required.

 Cooperates and coordinates with colleagues whenever is necessary.

 Interacts with other departments to provide additional or specialized guest services.

 Adheres to specified hygiene and personal appearance standards of the Club.

 Adheres to set procedures for attendance and timekeeping.

 Adheres to the provisions outlined in the employee’s handbook.

 Maintain clean and orderly work surroundings.

 To perform all other recreation related duties as required by the Recreation Manager.

Job Details

Date Posted:	2014-10-27
Job Location:	Doha, Qatar
Job Role:	Administration
Company Industry:	Hospitality/Tourism/Travel

Preferred Candidate

Career Level:

Entry Level

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Date Posted: October 27, 2014 at 08:32AM

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Recreation Receptionist - The Diplomatic Club