Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
CORE WORK ACTIVITIES
Assisting in Food and Beverage Operations
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Uses coaching skills throughout the property.
• Demonstrates self confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee related concerns.
Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the guest's satisfaction.
• Develops a relationship with all guests to build repeated clientele internally and externally.
Additional Responsibilities as Assigned
• Complies with all corporate accounting procedures.
• Assists GM as needed with annual Quality audit.
Job Details
| Date Posted: | 2015-02-05 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Management |
| Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Management |
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Date Posted: February 05, 2015 at 08:02AM
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Assistant Restaurant Manager - Marriott Riyadh
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