Front Office - Guest Service Agent - Coral Beach Rotana Resort - Tiran

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.



As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:



•Offer consistently professional, friendly, warm and engaging service

•Give a warm welcome and check in guests taking into account the established SOPs

•Check out of departing guest in accordance with the established standards

•Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues

•Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy

•Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation

•Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact

•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

•Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings

Job Details

Date Posted:	2013-09-29
Job Location:	Sharm el Sheikh, Egypt
Job Role:	Other
Company Industry:	Hospitality/Tourism/Travel
Joining Date:	2013-06-15

Preferred Candidate

Career Level:	Management
Gender:	Female
Nationality:	Italy; Russian Federation; Ukraine

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Date Posted: September 29, 2013 at 04:33PM

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Front Office - Guest Service Agent - Coral Beach Rotana Resort - Tiran