Training Coordinator - QUALITY ACADEMY EGYPT

Training Implementation & Coordination:

• Represent our training division to our candidates and clients, at the company and outside - including providing first point of contact cover when necessary.

• Follow up our expected trainees, by phone, email, or visit, as required.

• Respond proficiently to all training inquiries via email or phone.

• Identify customer needs and assess to the appropriate training program.

• Helping candidates in choosing their interested training programs, and in the registration process

• Increase the company's database and increase the company's relationships with clients

• Set the training schedule on yearly basis.

• Arrange training venues upon the scheduled training programs.

• Supervise registration lists, confirmation phone calls and emails to both trainees and trainers.

• Manage/Coordinate all on-site logistics.

• Helping to formulate new ideas to add value to current training portfolio and to maximize external income coming to the company.



Training Development:

• Participate in the development of proposals and offers.

• Handle daily inquiries from potential customers.

• Responsible for online market channels and advertising for all training programs.



Feedback & Problem solving:

• Manage and problem solve concerns as they arise.

• Evaluating training and development programs.

• Follow up on instructor performance and evaluation.

• Analyze customer satisfaction through feedback forms after each program.

• Maintain the professional company image through phone interaction, email or face-to-face interaction.



Document Controlling:

• Input attendance information and results, updating individual trainees records

• Keeping training records and files up to date, filing forms.

Reporting:

• Produce a weekly report on all activities.

• Gather feedback of participants on programs structure & content and develop periodical reports with recommendations.

• Monthly monitor and report of actual performance against business plan.

Job Details

Date Posted:	2013-09-25
Job Location:	Alexandria, Egypt
Job Role:	Administration
Company Industry:	Consulting Services; Education, Training, and Library; Management

Preferred Candidate

Career Level:	Mid Career
Degree:	Bachelor's degree / higher diploma

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Company:

Date Posted: September 25, 2013 at 10:00AM

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Training Coordinator - QUALITY ACADEMY EGYPT