A leading Lebanese store is currently seeking for a passionate and dynamic Deputy Floor Manager who prides themselves on their ability to deliver extraordinary levels of customer service and provide effective team coaching and development.
Job Scope
The Deputy Floor Manager reports to the Floor Manager and assists in running the daily floor activities from administrative duties, customer service to performance supervision. He/she is responsible to drive sales and monitor the team performance towards best results and growth.
Duties & Responsibilities
• Monitor the gradual achievements of sales targets throughout the month and report progress accordingly.
• Support the preparation of various reporting tools, assist in the analysis of findings and recommend improvements when needed.
• Coordinate with the Operational team on a daily checklist to ensure maintenance and floor standard are met at all times.
• Maintain a strong floor presence to drive selling efforts, model service behaviors and ensure consistent adherence to the service standards.
• Actively seeks inputs from customers, raise complaints to Floor Manager or efficiently address them when needed to reinforce service standards.
• Provide team coaching in coordination with the Floor Manager to ensure continuous improvements and suggest motivational tools to reward effective performances.
• Assess team members in the presence of the Floor Manager and the Assistant Floor Manager, identify training needs and facilitate the delivery with the Training department.
Requirements
Minimum 5 years of experience in Retail operations out of which 2 spent in a supervisory position
Job Details
| Date Posted: | 2013-12-03 |
| Job Location: | Beirut, Lebanon |
| Job Role: | Sales |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Management |
| Nationality: | Lebanon |
| Degree: | Bachelor's degree / higher diploma |
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Date Posted: December 03, 2013 at 08:07AM
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Deputy Floor Manager
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