Customer service manager

Customer service managers ensure that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organisation they work for.

They may work at various levels, from head office to the front end of the business and in most cases will be:

•helping to develop a customer service policy for an entire organization;

•managing a team of customer services staff;

•handling face-to-face enquiries from customers.



Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager.



In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.

Job Details

Date Posted:	2014-01-02
Job Location:	Jeddah , Saudi Arabia
Job Role:	Other
Company Industry:	Automotive

Preferred Candidate

Career Level:	Mid Career
Gender:	Male
Nationality:	Saudi Arabia
Degree:	Bachelor's degree / higher diploma

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Date Posted: January 02, 2014 at 11:51AM

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Customer service manager