Operations Manager

The Operations Manager will be working as part of the Middle East Team, responsibilities and duties

include:

• Line management of for the Violations Processing Centre operations staff through a number of shift supervisors with specific duties including:

o Arrange rostering, staffing and overtime for VPC operations, including ensuring adequate staffing to cover weekends, holidays and other abnormal working times as

the work demands require.

o Deal sensitively with HR and labour issues with VPC over 100 operators and supervisors

o Implement and undertake processes for monitoring the performance of the VPC operators, including bonus and other incentive schemes.

o Instigate and enact programs for enhanced morale and performance among the VPC operations team.

o Set policies and standards for high levels of professionalism, accuracy, performance and throughput in the VPC operations.

o Administer disciplinary actions as required.

o Manage the transition into multiple shifts and likely a 24x7operation including a night shift.

o Co-ordinate the possible future introduction of a women’s shift.

o Recruit and train additional VPC operations staff for growth and replacing turnover.

o Liaise with Traffic Police in co-ordinating their work at the VPC.

o Choose, promote, mentor and train the VPC supervisors.

• Assist in set up of operational and management processes in the VPC.

• Administer training sessions as required for the VPC operations and other staff, including occasionally the customer and third-parties.

• Support the rest of the management team in dealing with commercial issues with the customer and other stakeholders.

• Support the company’s Western management with Saudi influence as and when required in interactions with government, suppliers, partners, customers and other stakeholders.

• Encourage staff to comply with business policies, procedures and work instructions.

• Support and encourage staff in fostering continuous improvement across the business.

• Review current work practices to identify areas in which quality or productivity could be improved.

• Communicate frequently with management to report on the status of your area.

• Work in a healthy and safe manner in accordance with standered Health & Safety Policy.

• Be a positive influence in encouraging compliance with and improvement of health and safety initiatives, and implementing training and strategies where appropriate.

• Understand and adhere to all relevant Traffic Operating Services (Saudi Arabia) LLC policies

and Global standards defined in the Quality and OHS Manuals, and include standered Guiding Principles.

• Attend all required safety training.

• Comply with individual Health and Safety legislative



responsibilities by:-

o Reporting all hazards, incidents and injuries immediately.

o Reporting Fit for Work.

o Protect own safety and health and not adversely affect health and safety of others.

o Understand individual environmental responsibilities and be held accountable for actions.

o Report all environmental incidents immediately.

• Maintain a close working relationship with a cross section of staff.

• Other duties as directed.

Job Details

Date Posted:	2014-01-27
Job Location:	Dammam, Saudi Arabia
Job Role:	Management
Company Industry:	Information Technology

Preferred Candidate

Career Level:	Management
Gender:	Male
Nationality:	Saudi Arabia
Degree:	Bachelor's degree / higher diploma

Apply Now - Jobs in Saudi Arabia - Management Jobs in Saudi Arabia - Search All Jobs

Company:

Date Posted: January 27, 2014 at 10:05AM

Apply Directly Here

Operations Manager