Technical Consultant / Support Team - Path Solutions

• Understand iMAL (Application) client architecture and relevant mapping details to analyze and trouble shoot such issues reported by clients/ business consultants

• Understand Sybase and Oracle client configuration details to analyze and provide support for such issues reported by clients/ business consultants

• Responsible for analyzing and simulating iMAL issues reported by the client

• Detailed analysis of the application trace log files to identify the possible cause of messages, missing columns and other type of issues

• Collect and apply preliminary analysis on the queries hanging/ performance delays, verify the database related table's indexes

• Preliminary technical analysis of complex issues reported in iMAL applications

• Responsible for testing the respective iMAL application before a deliverable is given to client

• Follow up with client for closure of delivered issues

• Communicate status reports to reporting Manager

• Prepare RDS technical requirements/ Specs and ensure to update the application DBA department for the related Database objects if any

• Medium and low complexity RDS report development for customer under support

• Third party Integration support for customer under support

• Provide Technical Account Manager (TAM) services to customers..

Job Details

Date Posted:	2014-01-30
Job Location:	Beirut, Lebanon
Job Role:	Technology/IT
Company Industry:	Computer/Software

Preferred Candidate

Career Level:	Mid Career
Gender:	Male
Nationality:	Lebanon

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Date Posted: January 30, 2014 at 08:39AM

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Technical Consultant / Support Team - Path Solutions