Claims Team Leader- Qatar Branch - Allianz Worldwide Care

• Supervise and ensure the effective management of a claims team to ensure company objectives are achieved which include “Clear to Zero”, daily closing targets, quality, staff retention and cost containment

• Coach team members to technically assess claims, thereby contributing to the attainment of the companies decline ratio target

• Distribute and monitor the team’s daily workload to facilitate

1. Effective claims processing

2. The attainment of group productivity and release targets

3. The consistent quality of claims adjudication

• Carry out individual performance management in order to maintain and improve individual productivity, quality and decline rate levels

1. Facilitate an effective flow of information within the department

2. Foster and maintain staff morale

3. Promote staff personal development.

• Carry out regular team meetings to improve internal communication and to support the Claims Manager by informing staff of departmental policies and protocols, idea generation and problem solving should be part of these meetings







• Verify and release processed claims with payment amounts in excess of €15k to ensure the accurate settlement of high value claims

• Liaise with external stakeholders (Brokers, Group Secretaries) and other departments regarding escalated issues

• In the absence of the Claims Manager, furnish the Head of Operations with weekly claims figures for communication to the Board of Management

• Identify and implement system enhancement ideas to maximise productivity and improve the quality of adjudication decisions

• Actively participate in various operational activities, outside of claims, to ensure that operational service delivery is co-ordinated to meet and exceed clients’ expectations

• Follow company Performance Management and Development policies

• Responsibility for Health, Safety and Welfare within team (please refer to the Company’s Safety Statement for full list of responsibilities)

• Undertake other Ad Hoc duties as required

• Responsibility for Health, Safety and Welfare within team (please refer to the Company’s Safety Statement for full list of responsibilities)

Job Details

Date Posted:	2014-02-28
Job Location:	Doha, Qatar
Job Role:	Administration
Company Industry:	Insurance

Preferred Candidate

Career Level:	Mid Career
Degree:	High school or equivalent

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Date Posted: February 28, 2014 at 02:43PM

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Claims Team Leader- Qatar Branch - Allianz Worldwide Care