The Clients Servicing Manager will be responsible for managing KnowledgeView's Support Desk, to provide proper servicing to clients and to support them in all of KnowledgeView's products.
The ideal candidate has a strong technical background, strong communication skills in Arabic and English and be client sensitive.
The Clients Servicing Manager's main responsibilities include:
* Providing initial support and troubleshooting
* Collecting information for escalating issues
* Performing installation tasks when necessary.
He/she will be responsible for KnowledgeView's ticketing system and to ensure that calls are answered within SLAs. He/she troubleshoots reported application problems, determines their source, and advises on appropriate action.
In addition to the main responsibilities, the Clients Servicing Manager should be able to provide training to clients and prepare documentations to assist end-users
The Clients Servicing Manager reports to the Technical Manager.
Job Details
| Date Posted: | 2014-04-25 |
| Job Location: | Beirut, Lebanon |
| Job Role: | Other |
| Company Industry: | Computer/Software |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Lebanon |
| Degree: | Bachelor's degree / higher diploma |
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Date Posted: April 25, 2014 at 12:34PM
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Clients Servicing Manager - KnowledgeView Ltd.
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