Customer Service / Sales Support

1- Ensure performance according to Customer Service function KPIs which are assigned by the Customer Service Manager/Supervisor

2-  Ensure, in close coordination with the Docs / Booking team that the requirements of the assigned customers are fulfilled ensuring that bookings are processed, cargo is tracked and traced, cargo reports are produced instructing terminals on the loading of containers, documentation is processed and reports are generated as required and in accordance to defined procedures

3-  Ensure the delivery of pricing quotes in response to assigned customer queries as well as production of manifests, bills of lading, and other documents required for the export of cargo are performed error free, and in accordance with required timescales, and defined procedures

4- Resolve all queries received from assigned customers on bookings/documents/shipments, acting as liaison with other agency departments/overseas agents as necessary

5- Ensure that all security/customs requirements are fulfilled and that all cargo can be loaded/discharged in accordance with the manifest, Ensure all relevant documentation activities adhere to legal and market requirements Passing bookings for special cargo/containers (DG/Out of gauge/Reefer etc.) to the appropriate department for authorisation before further processing

6-  Follow the procedures in place between customer services and the Docs team to produce prompt and accurate ocumentation

7-  Produce and issue reports with regard to miscellaneous issues that may arise with a particular booking (terminal storage, gate charges, rolling fees and custom charges, etc)

8-  Contribute to the improvement of sales productivity and to the optimization and maximization of the volumes, and contribution/yield

9-  Provide input, as required, and as part of periodical reports or sales team meetings for the sales strategy, reporting activities and performance of the agency sales organization

10-  Obtain general market intelligence on markets, commodities, trade/economic activity, competitors’ activities etc.

Job Details

Date Posted:	2014-04-30
Job Location:	Alexandria, Egypt
Job Role:	Customer Service
Company Industry:	Shipping

Preferred Candidate

Career Level:	Mid Career
Nationality:	Egypt
Degree:	Bachelor's degree / higher diploma

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Date Posted: April 30, 2014 at 01:27PM

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Customer Service / Sales Support