The IELTS Deputy Test Centre Administrator is responsible for providing administrative support to Cairo IELTS Test Centre Administrator in accordance with IELTS regulations and IDP policies.
Strict adherence to test security and administration requirements is an essential part of the job.
Customer Service
- Ensure all test candidates receive exemplary customer experience at every contact point before, during and after sitting the IELTS test.
- Provide clear, comprehensive advice to general enquirers and ensure that more complex enquires are forwarded to the correct person for a response.
- Respond to candidate enquiries and complaints.
Business Management
- Assist in the management of the budget for IELTS testing in designated region, including test revenue and all associated costs - staff, venue, storage, premises etc.
- Provide regular management and financial reports on testing as required.
- Assist the Test Centre Administrator as required to ensure all business operations provide annual business plans that are aligned with IELTS Business objectives.
- Continually monitor test day availability and capacity to ensure centres meet current demand.
- Successful start-up and training of new staff.
- Accurate and timely reports as requested by the Test Centre Administrator
- Achievement of centre candidate targets.
- Expansion of IELTS business.
- Test day availability.
Quality Management
- Assist the Test Centre Administrator in the conduct of audits on IELTS test centres as scheduled and provide documented feedback and reports.
- Ensure both test centres and off site testing operations are managed within the IELTS operating procedures.
- Ensure Centre adherence to IELTS manuals and procedures
- Assist the Test Centre Administrator in adhering to PSN policy and procedure of all Examiner Trainers and Examiners.
- Assist with the implementation of IELTS policies.
- Inform the Test Centre Administrator of issues regarding risk management / security to ensure centre compliance with security policy and procedures.
- Conduct IELTS test centre audits and produce documented reports in a timely manner
- Up-to-date records management, workflow and procedures
Operations Management
Support the Test Centre Administrator with the following activities:
- Supervision of IELTS testing conducted in designated test centres / locations .
- Financial and statistical reporting and invoicing is conducted accurately and on time.
- Independently perform self-audits on the relevant IELTS test centre as required and provide documented feedback and reports.
- Manage the regular Clerical Marker monitoring program and the production of reports as required.
- Successful outcomes are achieved for centre targets and business growth.
- Evidence of IELTS policies, procedures and templates being adhered to at IELTS test centres.
- Centre records up-to-date.
- All reports and feedback produced in a professional and timely manner.
- All research contracts, reports and payments completed in a timely manner.
- Assist the Test Centre Administrator with preparation of management reports.
- Participate in reviews of IELTS manuals and procedures for test enhancement & IELTS promotional material.
Client Management
- Assist Test Centre Administrator to build and maintain a good working relationship with stakeholders both internal and external ensuring that all business outcomes are satisfactorily met.
- Feedback received from centres, staff & stakeholders.
- Continuation of current business.
Test day tasks
Exam Preparation
Assist Test Administrator in organising each test.
- Preparing the Exam venue.
- Supervising the Start, during & the end of the exam.
- Supervise Invigilators team and planning staff levels for test.
- Post Exam Activities.
- Supervise Marking Process.
- Data entry.
Job Details
| Date Posted: | 2014-04-30 |
| Job Location: | Cairo, Egypt |
| Job Role: | Administration |
| Company Industry: | Education, Training, and Library |
| Monthly Salary: | US $1,000 |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Egypt |
| Degree: | Bachelor's degree / higher diploma |
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Date Posted: April 30, 2014 at 01:29PM
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IELTS Deupty Test Centre Adminsitrator - IDP Education Pty Ltd.
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