PURPOSE AND OBJECTIVES
The Quality Manager (QM) performs in a customer facing leadership capacity. The QM will actively establish trusted relationships with customers, partners and SAP Services to drive customer success, execute proactive quality management programs such as AQM Secure Customer Success, provide hands on support of critical engagements and supervise critical de escalations. The QM should demonstrate thought leadership and contribute to the transformation required to support the SAP strategy, through definition and execution of strategic and innovative initiatives.
EXPECTATIONS AND TASKS
* Drive customer success: Through proactive quality management programs such as Secure Customer Success, guide and support customers and the implementer in achieving successful implementation and sustainable operations of their SAP solutions.
* Proactively mitigate critical situations and manage de escalations: Proactive mitigation and management of critical situations to safeguard customer success and drive de-escalations.
* Actively establish relationships characterized by mutual respect and trust: Represent SAP in selected steering committees. Establish strong relationship and liaise with key stakeholders.
* Collaboration and transparency: Establish clear governance model with selected partners and contribute to transparency of relevant engagements.
* Contribute to strategic initiatives: Perform analyses and propose programs, tools, guidance or ways of working to effectively identify implementation and product risks and mitigate them e.g. in dialog with product development on key product issues, through mitigation strategy development, or through quality assurance service development.
* Demonstrate thought leadership: Promote best practices and innovative approaches around quality/successful implementations internally and our partners and in customer communities. Translate these into programs, whitepapers, services, mitigation strategies, etc. to drive future proactive measures. Support the execution of the annual SAP Quality Awards.
WORK EXPERIENCE
* Min. 8 years of professional experience with at least 5 years project/program management and delivery experience in implementing transformational software solutions such as SAP ERP, SAP Business Suite or Cloud Solutions.
* Experience in software or services sales in the ERP industry.
* Experience in managing teams, both virtual and onsite.
* Experience in strategic thinking and conceptual design of complex projects & programs.
Job Details
| Date Posted: | 2014-04-25 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Other |
| Company Industry: | Sales |
Preferred Candidate
| Career Level: | Mid Career |
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Date Posted: April 25, 2014 at 08:00AM
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Quality Manager MENA, based in UAE, KSA or Gulf - SAP
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