Retention Specialist - Western - Zain Group

The Role:



Work on retaining customers with all provided tools.



The Responsibilities:



* Achieving Retention ratio.

* Handling and closing customers' Requests through Remedy within SLA.

* Quality of Calls & Remedy.

* Highlighting the main causes and reasons beyond customers' requests of line termination and port out to other operator.

* Follow up & escalate customers' issues and complaints to concern teams.

Job Details

Date Posted:	2014-04-21
Job Location:	Jeddah , Saudi Arabia
Job Role:	Customer Service
Company Industry:	Customer Service

Preferred Candidate

Career Level:

Entry Level

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Company:

Date Posted: April 21, 2014 at 08:00AM

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Retention Specialist - Western - Zain Group