Queue System Management Coordinator - New Mowasat Hospital

JOB SUMMARY

The Queue System Supervisor is responsible for the smooth flow of IPD & OPD patient medical appointments through the use of Queue Management System (QMS), following the Hospital policies. He/ She ensures satisfaction of patients and service level performance across all assigned areas. Provides regular insights and feedback to the Hospital Management relating to patient response/behavior, system implementations and Front Desk Team performance and support to the system.

DUTIES & RESPONSIBILITIES

Operational & Financial Responsibilities

• Maintains established departmental policies & procedures, objectives, quality assurance program, safety environmental and infection control standards

• Monitors all aspects of Queue Management Technology to ensure service levels are maximized and the call-answer percentage meets projected figures

• Oversees real-time management of Front Desk Team availability and performance on the queue

• Manages daily shrinkage in the QMS

• Records daily trending, team availability, patient response and other performance insights.

• Ensures proactive identification of issues that may impact patients.

• Logs faults identified promptly and accurately to align with the HOD for further actions

• Provides guidance and feedback on solutions and scripting

• Maintains ongoing communication alerting progress and resolution of reported incidents

• Maintains and fosters effective customer services with patients and the public.

• Assists in development of departmental budgets.

Personnel Management & Training

• Supports new staff; provides proper training and orientation.

• Enhances professional growth and development through participation in educational programs, current literature, in service meetings and workshops.

• Attends meetings as required and participates in committees as directed.

• Performs other related duties as assigned.

Job Details

Date Posted:	2014-06-30
Job Location:	Al Kuwait, Kuwait
Job Role:	Support Services
Company Industry:	Healthcare, other

Preferred Candidate

Career Level:

Mid Career

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Date Posted: June 30, 2014 at 10:41AM

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Queue System Management Coordinator - New Mowasat Hospital