Call Center Agent - Celebrity Glamor medical Co.

• Obtains client information by answering telephone calls; interviewing clients; verifying information.

• Determines eligibility by comparing client information to requirements.

• Establishes policies by entering client information; confirming pricing.

• Informs clients by explaining procedures; answering questions; providing information.

• Maintains communication equipment by reporting problems.

• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

• Updates job knowledge by studying new product descriptions; participating in educational opportunities.

• Accomplishes sales and organization mission by completing related results as needed.

• Determines requirements by working with customers.

• Answers inquiries by clarifying desired information; researching, locating, and providing information.

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

• Maintains call center database by entering information.

• Keeps equipment operational by following established procedures; reporting malfunctions.

• Updates job knowledge by participating in educational opportunities.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

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Skills/Qualifications: Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

Job Details

Date Posted:	2014-07-24
Job Location:	Riyadh, Saudi Arabia
Job Role:	Customer Service
Company Industry:	Medical/Hospital
Joining Date:	2014-08-31

Preferred Candidate

Career Level:	Mid Career
Gender:	Female
Nationality:	Saudi Arabia
Degree:	Bachelor's degree / higher diploma

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Date Posted: July 24, 2014 at 01:29PM

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Call Center Agent - Celebrity Glamor medical Co.