Call Center Director - Khayal AlWataniya

Leadership:

* Provide leadership in the call center - setting individual

objectives, managing performance, developing and motivating staff,

provision of formal and informal feedback and appraisal.

* Establish clear target for the call center and guide the team to achieve these objectives.

Policies, Processes, Procedures and Systems:

* Direct the development and execution of the call center policies,

systems, processes and procedures to ensure consistent application and

ease of operation.

Management Reports:

* Ensure all reports are prepared and release relevant reports to

provide management with timely information to monitor the progress of

call center.

Improvement in customer support:

* Direct the continuous review and improvement of call center practices taking into account best practice.

* Performs other related duties or assignments as directed by the supervisor

Job Details

Date Posted:	2015-02-27
Job Location:	Jeddah , Saudi Arabia
Job Role:	Customer Service
Company Industry:	Utilities

Preferred Candidate

Career Level:	Management
Degree:	Bachelor's degree / higher diploma

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Date Posted: February 27, 2015 at 02:26PM

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Call Center Director - Khayal AlWataniya