TIS Operations Dubai - Manpower Middle East

Our client, is a world-leading financial services company is recruiting for a TIS Operations - Dubai. You will be directly reporting to the TIS MEA regional head

JOB SPECIFICATION

The TIS MEA team has members in 4 of these offices, and provide end user and operations support to all of them. Dubai is the largest office and the hub of the region from a Shared Services perspective. The TIS Dubai team provides support to Dubai, and also manages support and project work for the other locations.

The support the team provides ranges from End User Support to infrastructure operations, including servers, telephony, voice recording, WAN, MAN and Third Party network connections. The TIS Dubai team consists of 5 people, with 3 other team members in Riyadh, Johannesburg, Doha, and no TIS staff in Bahrain or Beirut.

MAIN DUTIES/RESPONSIBILITIES OF THE ROLE

IT Operations / User & Production Support:

IT Infrastructure and Operations and support for the Dubai office, with a 140 staff, including all the local IT systems as well as end user support. Support and Project activities for the other MEA offices.

• Day to day support activities within Dubai, including logging all support requests in SNOW and producing support statistics

• Remote End User support for staff in Bahrain and Beirut

• Managing the production environment in Dubai, including all servers hosted in the data centre, such as File & Print, Storage, Application and voice recording

• Ensuring daily, monthly, quarterly and annual system checks are performed

• Managing the backup environment - ensuring regular backups are performed, tapes stored offsite, reporting on backups, and scheduling regular restore tests

• Maintaining full documentation of the local infrastructure and operational procedures, ensuring it is up to date and accurate

• Working closely with central teams such as servers & storage, network and voice, leveraging their resources as much as possible to ensure full support for the environment,

• Patch and vulnerability management

• Desktop and Laptop release management - ensuring the latest client builds are deployed across the branch in a line with global timeframes.

• Incident/Problem Management - working with the global Incident Management team to ensure major outages are reported and tracked, as well as following up with root cause analysis and remediation

• Change Management - ensuring all changes to the production environment are logged in SNOW, reported to the weekly MEA regional CAB and carried out with minimal impact to production

• Business Continuity Management - working with regional BCM team to plan and test the BCM strategy for Johannesburg, and ensuring the IT systems and processes are in place to support the business requirements

• IT Risk - working with TRM team to ensure that all risks in the environment are identified and mitigated within the agreed timeframes

• Where not defined centrally, establish procedures and control over these areas of responsibility where it relates to infrastructure and ensure that adequate management information systems are in place to monitor these controls

• Co-ordinate interaction with groups closely related to the TIS organization - Corporate Real Estate and Services (CRES), Legal &

• Compliance (LCD) and Human Resources (HR)

• Project work to enhance local infrastructure to support growth and changes to business activities. This includes lifecycle management, technology simplification projects, datacentre optimisation, premises projects (eg office moves/restacks), and new business initiatives

SPECIAL CIRCUMSTANCES (e. g. shifts, travel overseas, hours):

• Must be prepared for occasional weekend and overtime work

Job Details

Date Posted:	2015-03-31
Job Location:	Dubai, United Arab Emirates
Job Role:	Technology/IT
Company Industry:	Banking

Preferred Candidate

Career Level:

Mid Career

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Company:

Date Posted: March 31, 2015 at 06:55AM

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TIS Operations Dubai - Manpower Middle East