To support the AYS manager in managing the AYS team to ensure that they are adhering to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction. To ensure that AYS operations are working in a professional manner at all times. Will perform AYS supervisor & agent duties when assigned, and assume AYS responsibilities when needed. To train AYS supervisors & agents on a daily basis, on-the-job and during 15 minutes training. Assist the AYS team in all areas to ensure a correct and smoothly-operating department.
Essential Functions:
General:
· Have knowledge of hotel, hotel staff, and hotel services with hours of operations for all departments involved and surrounding areas.
· Has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc.
· Offer the hotel guests the best possible service through courteous and proper phone answering procedures.
· Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc.
· Understanding of various payment options and procedures of Room Service.
· Be able to give accurate directions and information regarding the immediate and metro area.
· Handle all emergencies according to established procedures.
· Ensure all customer complaints are recorded in the Guest Response Program in a timely and professional manner.
· Ensure all guests experiencing a problem receive an immediate response along with satisfactory resolution, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner.
· Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.
· Take care of good receiving of guest’s faxes and make appropriate delivery to the room.
· Work in a safe manner with proper handling and lifting.
· Follow proper procedures and checklists accordingly.
Job Details
| Date Posted: | 2013-08-30 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Support Services |
| Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Mid Career |
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Date Posted: August 30, 2013 at 11:02PM
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Assistant AYS Manager - The JW Marriott Marquis Hotel Dubai
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