Datacenter L2 support Specialist

 Plan, Design and Implement customer solutions and configuration changes

 Provide Level 1 with adequate technical tools for monitoring and managing systems and networks

 Maintain and monitor the Data Center and NOC infrastructure

 Advanced problem troubleshooting/isolation

 Advanced problem resolution following written procedures

 New procedures creations/initiations

 Procedures maintenance and validation

 Report creation, validation & distribution

 Trigger technical escalation processes

 Execute scheduled tasks

 Security Management - customer escort

 Hosting projects implementation (Firewalls, DNS, switch configurations, operating systems configurations, etc.)

 Delivery reception and inventory

 NOC projects execution

 Tools, reports & NOC infrastructure implementations and changes

 New customer implementation plan execution

 Documentation of installation set-up and configuration

 Perform acceptance tests of the service in collaboration with the project manager

 Provide technical support (Level 1-when needed and Level 2) on all Data Center products and solutions. This includes being part of the after-hours on-call rotation support

 Assist in other related activities and projects as necessary

 Availability outside Normal Working Hours for urgent matters

Job Details

Date Posted:	2013-11-02
Job Location:	Muscat, Oman
Job Role:	Technology/IT
Company Industry:	Information Technology

Preferred Candidate

Career Level:	Mid Career
Gender:	Male
Degree:	Bachelor's degree / higher diploma

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Date Posted: November 02, 2013 at 10:37AM

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Datacenter L2 support Specialist